Gupshup augments its messaging options with Knowlarity’s market-leading voice options to consolidate its management in conversational engagement.
San Francisco–(ANTARA/Enterprise Wire)- Gupshup, the worldwide chief in conversational engagement, introduced the acquisition of Knowlarity Communications. Knowlarity is a world chief in cloud communications, providing cloud telephony, contact middle automation, AI-powered voice assistants and speech analytics options to over 6,000 prospects throughout 65 international locations. The acquisition enhances Gupshup’s industry-leading Conversational Messaging suite and establishes Gupshup because the chief in voice & video communications as nicely. Knowlarity operates within the voice-based Conversational Engagement market, which is poised to remodel contact-centers, IVR methods, and good voice methods, accounting for a complete addressable market (TAM) of practically $18 billion1 in 2024.
Knowlarity revenues grew 50% over the earlier 12 months, whereas worldwide revenues ex-India grew 100% in the identical interval. Knowlarity presents options with unparalleled reliability and intelligence that allow companies to raised interact their prospects via AI-enabled voice and video options for improved ROI. Knowlarity’s options are getting used throughout a number of industries together with BFSI, Client Items, IT/ITeS and Healthcare, throughout a wide range of buyer journeys masking gross sales and lead technology, customer support and assist, automated calls, surveys and suggestions, logistics and supply, and distant work. They’ve industry-leading partnerships with Google Cloud for Speech Analytics and integrations with the world’s main CRM methods like Salesforce, Freshworks, Hubspot and Zoho amongst others. Knowlarity has the best variety of Unicorn prospects within the voice market in India.
“As business-to-consumer engagement turns into conversational, Gupshup is busy enabling extra methods for companies to ship wealthy experiences. With the addition of Knowlarity’s merchandise, companies will now be capable of construct seamless conversational experiences throughout each messaging and voice channels,” stated Beerud Sheth, co-founder and CEO, Gupshup. “Knowlarity is the clear market chief in voice – their complete product suite spanning cloud telephony and call middle automation, together with glorious buyer traction will additional improve Gupshup’s management place. I’m excited to welcome the Knowlarity group to the Gupshup household.”
“We at Knowlarity are excited to be part of Gupshup. This may result in richer experiences for our current and future prospects together with product enrichment and important geographic growth alternatives. Our customer-centric, innovation-focused cultures are completely aligned and we see important synergies and new merchandise rising from the mix of two nice groups,” stated Yatish Mehrotra, CEO, Knowlarity.
“The necessity for companies to take care of efficient communication with their prospects is essential to constructing stronger and long-lasting relationships no matter sector, stage or markets. The pandemic has solely accentuated this want – and elevated the demand for unified and seamless communication options that permit corporations to attach with their prospects throughout all channels. The approaching collectively of Gupshup and Knowlarity creates a novel product providing for purchasers throughout geographies, cementing the management place that each companies have attained within the area of conversational engagement and cloud-based communications. As early believers in Knowlarity, Sequoia India continues to stay enthusiastic about this sector. We’re thrilled about this milestone and look ahead to an everlasting partnership,” stated Sandeep Kher, Director, Sequoia Capital India and South East Asia.
“Our funding and journey with Knowlarity over time continues to strengthen our perception that India produces world class SaaS companies. Gupshup and Knowlarity are a pure match. We want to congratulate the groups at Gupshup and Knowlarity and want all of them the easiest as they type a powerful partnership within the years to return,” stated Subeer Monga, Companion, Mayfield India.
“Clients need to have the ability to talk with enterprises in textual content, voice, and different channels of alternative. Knowlarity is the pioneer of enterprise telephony in rising markets. Gupshup is the market chief in messaging. Gupshup’s acquisition of Knowlarity creates the most important and most superior communication chief within the fast-growing rising market economies,” stated Ambarish Gupta, co-founder of Knowlarity.
In 2021, Gupshup turned a Unicorn with a valuation of $1.4 billion and raised $340 million from Tiger World, Constancy Administration and Analysis Co. LLC and different marquee world buyers. That is Gupshup’s second acquisition within the final 4 months, following the acquisition of Dotgo, the world’s main RCS (Wealthy Communications Providers) platform.
The transaction is anticipated to shut by the top of February 2022, topic to completion of customary closing situations. DC Advisory acted as the only real monetary advisor to Knowlarity on the transaction.
1. Gartner Forecast Evaluation. Contact middle worldwide, Jan, 2021