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That is only a pattern Enterprise Analyst resume for freshers in addition to for skilled job seekers in Finance area of enterprise analyst or system analyst. Whereas that is solely a pattern resume, please use this just for reference goal, don’t copy the identical consumer names or job duties to your personal goal. All the time make your individual resume with real expertise.
Identify: Justin Megha
Ph no: XXXXXXX
your electronic mail right here.
Enterprise Analyst, Enterprise Methods Analyst
SUMMARY
- Achieved in Enterprise Evaluation, System Evaluation, High quality Evaluation and Venture Administration with intensive expertise in enterprise merchandise, operations and Info Expertise on the capital markets house specializing in Finance reminiscent of Buying and selling, Fastened Revenue, Equities, Bonds, Derivatives(Swaps, Choices, and so forth) and Mortgage with sound information of broad vary of economic devices.
- Over 11+ Years of confirmed observe document as value-adding, delivery-loaded mission hardened skilled with hands-on experience spanning in System Evaluation, Architecting Monetary functions, Information warehousing, Information Migrations, Information Processing, ERP functions, SOX Implementation and Course of Compliance Tasks.
- Accomplishments in evaluation of large-scale enterprise techniques, Venture Charters, Enterprise Requirement Paperwork, Enterprise Overview Paperwork, Authoring Narrative Use Circumstances, Practical Specs, and Technical Specs, knowledge warehousing, reporting and testing plans.
- Experience in creating UML primarily based Modelling views like Exercise/ Use Case/Information Stream/Enterprise Stream /Navigational Stream/Wire Body diagrams utilizing Rational Merchandise & MS Visio.
- Proficient as very long time liaison between enterprise and expertise with competence in Full Life Cycle of System (SLC) growth with Waterfall, Agile, RUP methodology, IT Auditing and SOX Ideas in addition to broad cross-functional experiences leveraging a number of frameworks.
- Extensively labored with the On-site and Off-shore High quality Assurance Teams by helping the QA crew to carry out Black Field /GUI testing/ Performance /Regression /System /Unit/Stress /Efficiency/ UAT’s.
- Facilitated change administration throughout total course of from mission conceptualization to testing by way of mission supply, Software program Improvement & Implementation Administration in various enterprise & technical environments, with demonstrated management talents.
EDUCATION
- Publish Graduate Diploma (in Enterprise Administration), USA
- Grasp’s Diploma (in Laptop Purposes),
- Bachelor’s Diploma (in Commerce),
TECHNICAL SKILLS
Documentation Instruments UML, MS Workplace (Phrase, Excel, Energy Level, Venture), MS Visio, Erwin
SDLC Methodologies Waterfall, Iterative, Rational Unified Course of (RUP), Spiral, Agile
Modeling Instruments UML, MS Visio, Erwin, Energy Designer, Metastrom Provision
Reporting Instruments Enterprise Objects X IR2, Crystal Studies, MS Workplace Suite
QA Instruments High quality Middle, Take a look at Director, Win Runner, Load Runner, QTP, Rational Requisite Professional, Bugzilla, Clear Quest
Languages Java, VB, SQL, HTML, XML, UML, ASP, JSP
Databases & OS MS SQL Server, Oracle 10g, DB2, MS Entry on Home windows XP / 2000, Unix
Model Management Rational Clear Case, Visible Supply Secure
PROFESSIONAL EXPERIENCE
SERVICE MASTER, Memphis, TN June 08 – Until Date
Senior Enterprise Analyst
Terminix has roughly 800 customer support brokers that reside in our branches along with roughly 150 brokers in a centralized name middle in Memphis, TN. Terminix customer support brokers obtain roughly 25 million calls from prospects annually. Many of those buyer’s questions will not be answered or their issues will not be resolved on the primary name. Presently these brokers use an AS/400 primarily based customized developed system known as Mission to reply buyer inquiries into branches and the Buyer Communication Middle. Mission – Terminix’s operation system – supplies performance for gross sales, discipline service (routing & scheduling, work order administration), accounts receivable, and payroll. This technique is designed modularly and is tough to navigate for customer support brokers needing to help the shopper rapidly and knowledgeably. The quantity of time and effort wanted to coach a customer support consultant utilizing the Mission system is excessive. This mixed with low agent and buyer retention is expensive.
Buyer Service Console permits Buyer Service Associates to supply constant, enhanced service expertise, assist to the Prospects throughout the Group. CSC is geared toward offering straightforward navigation, straightforward studying course of, decreased name time and first name decision.
Duties
- Assisted in creating Venture Plan, Street Map. Designed Necessities Planning and Administration doc.
- Carried out Enterprise Evaluation and actively participated in shopping for Software Licenses.
- Recognized subject-matter specialists and drove the necessities gathering course of by way of approval of the paperwork that convey their must administration, builders, and high quality assurance crew.
- Carried out technical mission session, initiation, assortment and documentation of consumer enterprise and purposeful necessities, answer options, purposeful design, testing and implementation assist.
- Necessities Elicitation, Evaluation, Communication, and Validation in keeping with Six Sigma Requirements.
- Captured Enterprise Course of Flows and Reengineered Course of to attain most outputs.
- Captured As-Is Course of, designed TO-BE Course of and carried out Hole Evaluation
- Developed and up to date purposeful use circumstances and carried out enterprise course of modeling (PROVISION) to clarify enterprise necessities to growth and QA groups.
- Created Enterprise Necessities Paperwork, Practical and Software program Necessities Specification Paperwork.
- Carried out Necessities Elicitation by way of Use Circumstances, one to at least one conferences, Affinity Workouts, SIPOC’s.
- Gathered and documented Use Circumstances, Enterprise Guidelines, created and maintained Necessities/Take a look at Traceability Matrices.
Shopper: The Dun & Bradstreet Company, Parsippany, NJ Might’ 2007 – Oct’ 2007
Profile: Sr. Monetary Enterprise Analyst/ Methods Analyst.
Venture Profile (1): D&B is the world’s main supply of economic info and perception on companies. The Level of Arrival Venture and the Information Upkeep (DM) Venture are the longer term functions of the corporate that the corporate would transit into, offering an efficient technique & environment friendly report era system for D&B’s shoppers to have the ability buy studies about firms they’re making an attempt to do enterprise.
Venture Profile (2): The general goal of this mission was constructing a Self Consciousness System(SAS) for the enterprise group for purchasing SAS merchandise and a Cost system was constructed for SAS. The system would offer sure mixture of merchandise (studies) for Self Monitoring report as a basis for managing an organization’s credit score.
Duties:
- Performed GAP Evaluation and documented the present state and future state, after understanding the Imaginative and prescient from the Enterprise Group and the Expertise Group.
- Performed interviews with Course of Homeowners, Directors and Practical Heads to collect audit-related info and facilitated conferences to clarify the impacts and results of SOX compliance.
- Performed an energetic and lead position in gathering, analyzing and documenting the Enterprise Necessities, the enterprise guidelines and Technical Necessities from the Enterprise Group and the Technological Group.
- Co – Authored and ready Graphical depictions of Narrative Use Circumstances, created UML Fashions reminiscent of Use Case Diagrams, Exercise Diagrams and Stream Diagrams utilizing MS Visio all through the Agile methodology
- Documented the Enterprise Requirement Doc to get a greater understanding of consumer’s enterprise processes of each the initiatives utilizing the Agile methodology.
- Facilitating JRP and JAD classes, mind storming classes with the Enterprise Group and the Expertise Group.
- Documented the Requirement traceability matrix (RTM) and carried out UML Modelling reminiscent of creating Exercise Diagrams, Stream Diagrams utilizing MS Visio. Analysed take a look at knowledge to detect vital findings and really helpful corrective measures
- Co-Managed the Change Management course of for the whole mission as an entire by facilitating group conferences, one-on-one interview classes and electronic mail correspondence with work stream house owners to debate the impression of Change Request on the mission.
- Labored with the Venture Lead in setting practical mission expectations and in evaluating the impression of modifications on the group and plans accordingly and carried out mission associated displays.
- Co-oordinated with the off shore QA Workforce members to clarify and develop the Take a look at Plans, Take a look at circumstances, Take a look at and Analysis technique and strategies for unit testing, purposeful testing and usefulness testing
Atmosphere: Home windows XP/2000, SOX, Sharepoint, SQL, MS Visio, Oracle, MS Workplace Suite, Mercury ITG, Mercury High quality Middle, XML, XHTML, Java, J2EE.
GATEWAY COMPUTERS, Irvine, CA, Jan 06 – Mar 07
Enterprise Analyst
At Gateway, a Main Laptop, Laptop computer and Accent Producer, was concerned in two initiatives,
Order Seize Software: Goal of this Venture is to Develop Varied Mediums of Gross sales with a Centralized Catalog. This mission includes broad publicity in direction of Requirement Evaluation, Creating, Executing and Sustaining of Take a look at plans and Take a look at Circumstances. Mentored and educated employees about Tech Information & Firm Requirements; Gateway reporting system: was developed with Enterprise Objects operating towards Oracle knowledge warehouse with Gross sales, Stock, and HR Information Marts. This DW serves the totally different wants of Gross sales Personnel and Administration. Concerned within the growth of it utilized Full Shopper studies and Internet Intelligence to ship analytics to the Contract Administration group and Pricing teams. Reporting knowledge mart included Wholesaler Gross sales, Contract Gross sales and Rebates knowledge.
Duties:
- Product Supervisor for Enterprise Degree Order Entry Methods – Telephone, B2B, Gateway.com and Cataloging System.
- Modeled the Gross sales Order Entry course of to remove bottleneck course of steps utilizing ERWIN.
- Adhered and practiced RUP for implementing software program growth life cycle.
- Gathered Necessities from totally different sources like Stakeholders, Documentation, Company Targets, Current Methods, and Topic Matter Specialists by conducting Workshops, Interviews, Use Circumstances, Prototypes, Studying Paperwork, Market Evaluation, Observations
- Created Practical Requirement Specification paperwork – which embody UMLUse case diagrams, Situations, exercise, work Stream diagrams and knowledge mapping. Course of and Information modeling with MS VISIO.
- Labored with Technical Workforce to create Enterprise Providers (Internet Providers) that Software might leverage utilizing SOA, to create System Structure and CDM for frequent order platform.
- Designed Cost Authorization (Credit score Card, Internet Phrases, and Pay Pal) for the transaction/order entry techniques.
- Carried out A/B Testing, Buyer Suggestions Performance to Gateway.com
- Labored with the DW, ETL groups to create Order entry techniques Enterprise Objects studies. (Full Shopper, Internet I)
- Labored in a cross purposeful crew of Enterprise, Architects and Builders to implement new options.
- Program Managed Enterprise Order Entry Methods – Improvement and Deployment Schedule.
- Developed and maintained Consumer Manuals, Software Documentation Guide, on Share Level device.
- Created Take a look at Plansand Take a look at Methods to outline the Goal and Method of testing.
- Used High quality Middle to trace and report glitches and bug fixes. Written modification requests for the bugs within the software and helped builders to trace and resolve the issues.
- Developed and Executed Guide, Automated Practical, GUI, Regression, UAT Take a look at circumstances utilizing QTP.
- Gathered, documented and executed Necessities-based, Enterprise course of (workflow/consumer situation), Information pushed take a look at circumstances for Consumer Acceptance Testing.
- Created Take a look at Matrix, Used High quality Middle for Take a look at Administration, observe & report glitches and bug fixes.
- Carried out Load, stress Testing’s & Analyzed Efficiency, Response Instances. Designed method, developed visible scripts in an effort to take a look at consumer & server facet efficiency beneath numerous situations to establish bottlenecks.
- Created / developed SQL Queries (TOAD) with a number of parameters for Backend/DB testing
- Performed conferences for mission standing, problem identification, and mother or father activity assessment, Progress Reporting.
AMC MORTGAGE SERVICES, CA, USA Oct 04 – Dec 05
Enterprise Analyst
The first goal of this mission is to switch the prevailing Inside Going through Shopper / Server Purposes with a Internet enabled Software System, which can be utilized throughout all of the Enterprise Channels. This mission includes broad publicity in direction of Requirement Evaluation, Creating, Executing and Sustaining of Take a look at plans and Take a look at Circumstances. Calls for understanding and testing of Information Warehouse and Information Marts, thorough information of ETL and Reporting, Enhancement of the Legacy System coated all the enterprise necessities associated to Valuations from sustaining the panel of appraisers to ordering, receiving, and reviewing the valuations.
Duties:
- Gathered Analyzed, Validated, and Managed and documented the acknowledged Necessities. Interacted with customers for verifying necessities, managing change management course of, updating present documentation.
- Created Practical Requirement Specification paperwork – that embody UML Use case diagrams, situations, exercise diagrams and knowledge mapping. Offered Finish Consumer Consulting on Performance and Enterprise Course of.
- Acted as a consumer liaison to assessment priorities and handle the general consumer queue. Offered session providers to shoppers, technicians and inside departments on primary to intricate capabilities of the functions.
- Recognized enterprise instructions & goals which will affect the required knowledge and software architectures.
- Outlined, prioritized enterprise necessities, Decide which enterprise topic areas present essentially the most wanted info; prioritize and sequence implementation initiatives accordingly.
- Present related take a look at situations for the testing crew. Work with take a look at crew to develop system integration take a look at scripts and make sure the testing outcomes correspond to the enterprise expectations.
- Used Take a look at Director, QTP, Load Runner for Take a look at administration, Practical, GUI, Efficiency, Stress Testing
- Carry out Information Validation, Information Integration and Backend/DB testing utilizing SQL Queries manually.
- Created Take a look at enter necessities and ready the take a look at knowledge for knowledge pushed testing.
- Mentored, educated employees about Tech Information & Firm Requirements. Set-up and Coordinate Onsite offshore groups, Conduct Data Switch classes to the offshore crew.
Lloyds Financial institution, UK Aug 03 – Sept 04
Enterprise Analyst
Lloyds TSB is chief in Enterprise, Private and Company Banking. Famous monetary supplier for tens of millions of shoppers with the monetary assets to satisfy and handle their credit score wants and to attain their monetary objectives. The Venture includes an applicant Info System, Mortgage Appraisal and Mortgage Sanction, Authorized, Disbursements, Accounts, MIS and Report Modules of a Housing Finance System and Enhancements for his or her Web Banking.
Duties:
- Translated stakeholder necessities into numerous documentation deliverables reminiscent of purposeful specs, use circumstances, workflow / course of diagrams, knowledge circulate / knowledge mannequin diagrams.
- Produced purposeful specs and led weekly conferences with builders and enterprise items to debate excellent technical points and deadlines that needed to be met.
- Coordinated mission actions between shoppers and inside teams and data expertise, together with mission portfolio administration and mission pipeline planning.
- Offered purposeful experience to builders throughout the technical design and building phases of the mission.
- Documented and analyzed enterprise workflows and processes. Current the research to the consumer for approval
- Participated in Universe growth – planning, designing, Constructing, distribution, and upkeep phases.
- Designed and developed Universes by defining Joins, Cardinalities between the tables.
- Created UML use case, exercise diagrams for the interplay between report analyst and the reporting techniques.
- Efficiently applied BPR and achieved improved Efficiency, Decreased Time and Value.
- Developed take a look at plans and scripts; carried out consumer testing for routine to complicated processes to make sure correct system functioning.
- Labored carefully with UAT Testers and Finish Customers throughout system validation, Consumer Acceptance Testing to show performance/enterprise logic issues that unit testing and system testing have missed out.
- Participated in Integration, System, Regression, Efficiency, and UAT – Utilizing TD, WR, Load Runner
- Participated in defect assessment conferences with the crew members. Labored carefully with the mission supervisor to document, observe, prioritize and shut bugs. Used CVS to keep up variations between numerous phases of SDLC.
Shopper: A.G. Edwards, St. Louis, MO Might’ 2005 – Feb’ 2006
Profile: Sr. Enterprise Analyst/System Analyst
Venture Profile: A.G. Edwards is a full service Buying and selling primarily based brokerage agency in Web-based futures, choices and foreign exchange brokerage. This web site permits Customers (Monetary Consultant) to commerce on-line. The primary options of this web site have been: Customers can open new account on-line to commerce equitiies, bonds, derivatives and foreign exchange with the Buying and selling system utilizing DTCC’s functions as a Clearing Home agent. The consumer will get real-time streaming quotes for the foreign money pairs they chose, their present place within the foreign exchange market, abstract of labor orders, funds and present cash balances, P & L Accounts and out there buying and selling energy, all repeatedly updating in actual time by way of stay quotes. The positioning additionally facilitates customers to Place, Change and Cancel an Entry Order, Putting a Market Order, Place/Modify/Delete/Shut a Cease Loss Restrict on an Open Place.
Duties:
- Gathered Enterprise necessities pertaining to Buying and selling, equities and Fastened Incomes like bonds, transformed the identical into purposeful necessities by implementing the RUP methodology and authored the identical in Enterprise Requirement Doc (BRD).
- Designed and developed all Narrative Use Circumstances and carried out UML modeling like created Use Case Diagrams, Course of Stream Diagrams and Exercise Diagrams utilizing MS Visio.
- Carried out the whole Rational Unified Course of (RUP) methodology of software growth with its numerous workflows, artifacts and actions. Developed enterprise course of fashions in RUP to doc present and future enterprise processes. Established a enterprise Evaluation methodology across the Rational Unified Course of.
- Analyzed consumer necessities, attended Change Request conferences to doc modifications and applied procedures to check modifications.
- Assisted in creating mission timelines/deliverables/methods for efficient mission administration.
- Evaluated present practices of storing and dealing with vital monetary knowledge for compliance.
- Concerned in creating the take a look at technique and assisted in developed Take a look at situations, take a look at situations and take a look at circumstances
- Partnered with the technical areas within the analysis, decision of system and Consumer Acceptance Testing (UAT).
Atmosphere: Home windows XP/2000/NT, SOX, MS Workplace Suite, SQL, MS SQL Server, XML, HTML, Java, J2EE, JSP, Oracle, WinRunner, Take a look at Director
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Source by David Vilson
