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Mihup Communications is a conversational AI platform based in 2016 by Tapan Barman, Sandipan Chattopadhyay, and Biplab Chakraborty. The corporate makes use of AI to empower people with the flexibility to seamlessly work together with the digital world round them. Put merely, this voice AI startup is basically altering the conversational AI house and its platform can work on edge units and in low-connectivity environments. Lately, it launched the second technology of its Digital Interplay Analyst (VIA) platform in India. Trusted by a various vary of manufacturers in numerous sectors, Mihup VIA has dealt with over 100 million interactions in India.
Right here’s a fast macro-level perspective earlier than we get into the important thing advantages that Mihup’s new brings to the purchasers. Buyer care centres face the largest problem by way of auditing, compliance and automation of high quality evaluation of calls. Human analysts can evaluate not more than 2-3% of all interactions in giant name centres which is insufficient to establish and undertake applicable corrective and course of enhancement measures. In such a state of affairs, an organization may lose enterprise as a substitute of producing buyer loyalty. That is the place Mihup’s VIA 2.0 has come as a gamechanger.
With Mihup VIA 2.0, corporations get a complicated AI powered interplay analytics platform that may analyse 100% conversations throughout voice, chat or e mail channels thereby enabling higher audit and compliance in addition to automation of high quality evaluation. The superior and multi-lingual platform can robotically consider interactions on varied parameters together with empathy, product data and accuracy of response offered by the brokers.
Bhaskar Mishra, head of product, Mihup, mentioned, “The worth of audit and compliance on all buyer interactions has grown manifold particularly throughout Covid-19 and digitisation of enterprise processes. Prospects predict better help and responsiveness. Using VIA can guarantee as much as 20% financial savings in expenditure on compliance. It’s important for customer support departments and get in touch with centres to revamp their high quality analytics processes by digitising them via a complicated resolution like VIA Gen 2.”
The following technology of VIA is backed by superior know-how and new function units. It’s within the type of an simply navigable product with customisable parameter settings. The output is offered within the type of analytical dashboards the place graphs and numbers present the true image of buyer interactions of that day together with traits and predictions.
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