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“We’re open to criticism and strategies concerning the efficiency of officers and repair high quality. We invite pilgrims to submit criticisms, strategies, and complaints via haji2022.kemenag.go.id,” member of the Monitoring and Analysis Staff for Officers’ Efficiency and Providers on the ministry’s Hajj Organizing Committee (PPIH) in Saudi Arabia, Syaltout, remarked right here Thursday.
He famous that the web criticism channel is ready for pilgrims and officers. Persons are solely required to entry the haji2022.kemenag.go.id hyperlink after which fill out the shape supplied in the event that they want to register criticism, strategies, and complaints in addition to are looking for different data.
Syaltout emphasised that the Ministry of Spiritual Affairs is open to criticism to repeatedly enhance its companies.
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“Please objectively criticize for enhancements, to allow them to be responded to rapidly,” he emphasised.
Based on the crew member, strategies and inputs from pilgrims or officers will likely be displayed on a particular dashboard monitored by the crew usually. Complaints that are available will likely be verified on the sphere after which adopted as much as be resolved instantly.
He identified that the crew had earlier acquired a criticism from a pilgrim from the Solo embarkation level concerning lodging. The crew then instantly verified the criticism, which was confirmed to be factual, and supplied an answer.
The opposite criticism that was acquired is said to worship steering officers (Bimbad).
Along with lodging and worship steering, different complaints associated to the officers’ efficiency, well being, consumption, and transportation companies might be submitted by the pilgrims.
As a mark of appreciation, he stated individuals, who registered criticism and strategies which can be proved to be factual, could be given a reward.
Associated information: Ministry gives well being consultations to Hajj pilgrims
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